Total Quality Management and Competitive Advantage

This text provides a list of six academic papers that examine the relationship between total quality management (TQM) and competitive advantage. The papers find that TQM can lead to a number of benefits for businesses, including improved customer satisfaction, increased employee productivity, and reduced costs. However, the papers also find that not all TQM practices are equally effective, and that the success of TQM depends on a number of factors, including the organizational culture and the commitment of senior management.

Here are some of the key findings from the papers:

• TQM can lead to improved customer satisfaction.
• TQM can increase employee productivity.
• TQM can reduce costs.
• Not all TQM practices are equally effective.
• The success of TQM depends on a number of factors, including the organizational culture and the commitment of senior management.

For more information on total quality management and competitive advantage, please see the following papers:

• Powel, T. C. (1995). Total quality management as competitive advantage: A review and empirical study. Strategic Management Journal, 16(1), 15-27.
• Przasnyski, Z. and Tai, L. (1999). Stock market reaction to Malcolm Baldridge National Quality Award announcements: does quality pay? Total Quality Management.
• Ramasasesh, R. (1998). Baldrige Award announcement and shareholder wealth. International Journal of Quality Science, Vol. 3 Iss:2, pp. 114-125.