Front Office Log
The front office log is a communication tool used by front office staff to keep track of important events and activities that occur during their shift.
The log can be used to record:
- Unusual incidents
- Guest comments
- Deposit drops
- Discrepancies in cash counts
- Any other problems or issues that occur during the shift
The log should be read and initialed by each GSA at the beginning of their shift to ensure that they are aware of any important information that occurred during the previous shift.
Questions
- What are the attributes of a front office personnel?
- What are the uses of the front office log?
Answers
- The attributes of a front office personnel include:
- Excellent communication skills
- Strong customer service skills
- Ability to work under pressure
- Attention to detail
- Proficient in computer applications
- The uses of the front office log include:
- Promoting clear and complete communication within the hotel
- Keeping duty managers and supervisors focused on their responsibilities
- Creating daily reports
- Reminding management staff of their responsibilities
- Providing a permanent record of events