Control of Records

The clause 4.2.4 of ISO 9001:2015, Control of Records, requires organizations to establish and maintain a process for controlling records.

Records are documents that provide evidence of conformity to requirements and the effective operation of the quality management system. They must be identified, classified, and maintained in good and secure conditions throughout their retention period. Records must also remain legible, readily identifiable, and retrievable.

Here are some questions and answers about controlling records:

• What are records?
• Why are records important?
• What are the requirements for controlling records?
• How can I ensure that my records are controlled effectively?

For more information on controlling records, please refer to the ISO 9001:2015 standard.